Privacy & Cookies Policy

Last updated: March 2026

1. Introduction

Welcome to ENT George (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal information when you use our website.

2. Who We Are

ENT George is a medical website providing information and services relating to ear, nose and throat (ENT) care.

Data Controller:
ENT George
(Insert business address)
Email: (Insert contact email)

3. What Information We Collect

We may collect and process the following data:

Personal Information

Name
Email address
Phone number
Any information submitted via contact forms

Medical/Health Information (if provided voluntarily)

Symptoms or medical queries
Appointment-related information

Technical Data

IP address
Browser type and version
Device information
Pages visited and time spent on site

4. How We Collect Your Data

We collect data when you:

Fill out contact or enquiry forms
Request appointments or information
Subscribe to updates
Browse our website (via cookies and analytics tools)

5. How We Use Your Information

We use your data to:

Respond to enquiries and provide medical information
Manage appointments and communications
Improve website performance and user experience
Comply with legal and regulatory obligations

6. Legal Basis for Processing

Under UK GDPR, we rely on:

Consent – when you submit forms or opt-in
Legitimate interests – to improve our services
Legal obligation – where required for compliance
Healthcare provision – where relevant to medical services

7. How We Store and Protect Your Data

We take appropriate security measures including:

Secure hosting and encryption (SSL)
Restricted access to personal data
Regular security monitoring

Your data is only retained as long as necessary for the purposes outlined in this policy.

8. Sharing Your Information

We do not sell your personal data.

We may share your data with:

IT and website service providers (e.g., Wix hosting)
Healthcare professionals (if required for your enquiry)
Legal or regulatory authorities where required

9. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to improve your browsing experience.

Types of Cookies We Use

Essential cookies – required for website functionality
Analytics cookies – to understand user behaviour (e.g., Google Analytics)
Functional cookies – remember your preferences

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Third-Party Services

We may use third-party tools such as:

Google Analytics
Embedded content (e.g., maps, videos)

These providers may collect data in accordance with their own privacy policies.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Restrict processing
Data portability

To exercise your rights, contact us using the details above.

12. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes it was collected for
Meet legal, medical, or regulatory requirements

13. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children.

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this policy or your data, please contact us.